Refund policy
Return & Refund Policy for U.S. & Rest of the World Except EU
At Beauté Reserve, all sales are final. We do not accept returns, exchanges, or cancellations after an order has been placed.
Damaged Items
Because our products are carefully packaged before shipment, we take damaged deliveries seriously. If your item arrives damaged, please contact us as soon as possible at customerservice@beautereserve.com
When contacting us, please include:
- Your full name
- Your order number
- Clear photographs showing the damage to the item and/or packaging
Our team will review the information and evaluate the damage. Once we have completed our evaluation, we will notify you whether your refund request has been approved or denied.
Approved Refunds
If your refund is approved, you will be automatically refunded to your original payment method within 5–10 business days.
Please keep in mind that, after we issue the refund, it may take additional time for your bank or credit card company to process and post the refund to your account. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customerservice@beautereserve.com so we can assist you.
Beauté Reserve reserves the right to evaluate each damage claim individually. Refunds for damaged items are not guaranteed and are subject to approval following our review.
EU Returns, Refunds, Cancellations Policy
Last Updated: October 2026
1. EU Right of Withdrawal
Customers located in the European Union have the right to withdraw from an online purchase within 14 calendar days after receiving the last item in their order, without providing a reason, subject to applicable legal exceptions.
For orders containing multiple items that are delivered separately, the 14-day withdrawal period begins when the customer receives the last item of the order.
To exercise your right of withdrawal, please contact Beauté Reserve Customer Service at:
📧 customerservice@beautereserve.com
Please include your order number and clearly state that you would like to return your order under the applicable EU right of withdrawal.
Once you notify Beauté Reserve of your decision to withdraw, the returned merchandise must generally be sent back within 14 days of notifying us.
2. Return Shipping
The customer is responsible for the direct cost of return shipping for a return made under the EU 14-day right of withdrawal, provided the customer was informed of this responsibility before completing the purchase.
We recommend using a tracked shipping service when returning an order. Beauté Reserve is not responsible for packages that are lost or damaged while being returned.
3. Condition of Returned Items
Returned merchandise should be kept in a condition that allows Beauté Reserve to determine its nature, characteristics, and functioning.
Customers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product.
Cosmetics and beauty products: Certain sealed products may be excluded from the EU right of withdrawal once the seal has been broken or the product has been opened for health or hygiene reasons, where applicable under EU law.
4. Refunds
Once a valid return is received and processed, Beauté Reserve will issue the applicable refund to the original payment method.
Refunds typically take 5–10 business days to appear in the customer’s account after the refund has been processed. The exact timing may vary depending on the customer’s bank or financial institution.
Where required under applicable EU law, refunds will be issued without undue delay and generally no later than 14 days after Beauté Reserve is informed of the customer’s decision to withdraw. Beauté Reserve may be entitled to withhold the refund until the returned goods have been received or the customer provides evidence that the goods have been sent back.
For refund questions or assistance, please contact:
📧 customerservice@beautereserve.com
5. Order Cancellations
Customers may request cancellation of an order at any time before the order has been fulfilled.
Once an order has been fulfilled or dispatched, it can no longer be cancelled through the cancellation process. If the customer wishes to return the order after fulfillment, the applicable EU right of withdrawal and return procedures will apply.
Cancellation requests should be sent to:
📧 customerservice@beautereserve.com
Please include your order number and cancellation request.
6. Faulty, Damaged, or Incorrect Items
Nothing in this policy limits any mandatory consumer rights provided under applicable EU or national law.
If an item arrives damaged, defective, or materially different from what was ordered, please contact Beauté Reserve Customer Service at:
📧 customerservice@beautereserve.com
Please include your order number, a description of the issue, and photographs or other relevant information when applicable.
EU consumers may have additional legal protections for goods that are defective or not as advertised, separate from the 14-day right of withdrawal.
7. Important Notice
This policy applies to purchases made by customers in the European Union and is subject to applicable EU and national consumer-protection laws.
Nothing in this policy is intended to exclude, restrict, or replace any consumer right that cannot legally be waived.
Contact
Beauté Reserve Customer Service
📧 customerservice@beautereserve.com
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